REFUND & RETURN POLICY
Effective Date: 24 Feb 2026
At Da Drawer, customer satisfaction is important to us. Please read our return and refund policy carefully.
1. Eligibility for Returns
You may request a return if:
- The product received is damaged
- The product is defective
- You received the wrong item
You must notify us within 48 hours of receiving your order.
2. Conditions for Return
To qualify for a return:
- The item must be unused
- The item must be in original packaging
- Proof of purchase must be provided
- Clear pictures of the issue must be shared
3. Non-Returnable Items
We do not accept returns for:
- Change of mind
- Minor color variations
- Used products
- Clearance or discounted items (if applicable)
4. Refund Process
- Once approved, refunds will be processed within 5–7 working days.
- Refunds will be issued via:
- Bank Transfer
- JazzCash
- EasyPaisa
For Cash on Delivery orders, refunds will be processed through bank transfer or digital wallet.
5. Exchange Policy
If you received a defective or incorrect item, we may offer:
- Replacement of the same product (subject to availability)
OR - Refund
6. Return Shipping
- If the mistake is from our side, we will bear the return shipping cost.
- If the issue is not valid under policy, customer may bear return shipping charges.
7. Contact for Returns
Email: info@dadrawer.com
Please include your order number and images when requesting a return.